Shipping policy
Shipping Policy
All of our products are made-to-order, which means each item is custom printed just for you. Please review our shipping details below:
Order Processing Time
- All orders are processed within 2–5 business days.
- Since we work with the third parties, your order is sent to the nearest production partner to reduce delivery time.
Shipping Time
- United States: 3–7 business days after production
- International: 21–30 business days depending on location and customs
Please note: During holidays or high-demand periods, processing or shipping times may be slightly longer.
Shipping Costs
- Shipping fees are calculated at checkout based on destination and product type.
- We may offer free shipping on special promotions or minimum order thresholds.
Tracking Information
- You’ll receive an email with tracking details once your order has shipped.
- Please allow 24–48 hours for tracking to update after dispatch.
Shipping Issues
If your package is delayed, lost, or arrives damaged:
- Contact us within 7 days of delivery at ot@compassways.com.
- Include your order number and photos if applicable.
- We’ll work with the third parties to resolve the issue quickly.
